Who We Are

SynapFlux Tech operates from Cheadle Rd, Blythe Bridge, Stoke-on-Trent ST11 9PW, United Kingdom. We specialize in user experience design for IT companies and digital products. When we talk about "we," "us," or "our" in this policy, we mean SynapFlux Tech.

For any questions about how we handle your data, you can reach our team at help@synapflux-tech.com or call us on +447920800891.

What Information We Collect

We only collect information that helps us provide better services or communicate with you effectively. Here's what that includes:

Information You Give Us Directly

• Your name, email address, and phone number when you contact us or request information
• Company details if you're reaching out about business services
• Project requirements and design preferences during consultations
• Feedback and correspondence when you communicate with our team

Information Collected Automatically

• Browser type and version you're using to access our site
• Pages you visit and how long you spend on them
• Your IP address and general geographic location
• Device information and screen resolution (helps us improve our responsive designs)
• Referral sources that brought you to our website

How We Use Your Information

Every piece of information we collect has a specific purpose. We don't gather data just to have it sitting around.

If you've signed up for our occasional updates about UX design trends and insights, we'll send those based on your consent. You can withdraw that consent whenever you want — just click the unsubscribe link in any email or let us know directly.

Who We Share Your Data With

We're not in the business of selling your information. Period. However, running a modern business means working with some trusted partners who help us operate effectively.

Service Providers We Work With

• Email and communication platforms that help us stay in touch with clients and prospects
• Cloud storage services for secure project file management
• Analytics providers to understand website usage patterns
• Payment processors when handling invoices and transactions

All these partners are required to protect your data properly. We choose companies that take security seriously and have their own robust privacy policies.

When Legal Requirements Apply

Sometimes we're legally required to share information — with tax authorities, law enforcement if properly requested, or in response to valid legal processes. We'll only share what's absolutely necessary in these situations.

Your Rights Over Your Data

UK data protection law gives you substantial control over your personal information. These aren't just theoretical rights — we've set up processes to honor them properly.

How We Protect Your Information

Security isn't something we bolt on afterwards — it's built into how we handle data from the start.

Technical Safeguards

• Encrypted connections (SSL/TLS) for all data transmission
• Secure, password-protected systems with regular security updates
• Access controls ensuring only authorized team members see your data
• Regular backups stored securely to prevent data loss
• Firewalls and monitoring to detect potential security issues

Organizational Measures

Our team receives training on data protection responsibilities. We have clear internal policies about handling client information, and we regularly review our practices to identify areas for improvement.

No system is completely invulnerable — that would be dishonest to claim. But we take reasonable and appropriate measures to protect your information against unauthorized access, loss, or misuse.

How Long We Keep Your Data

We don't keep information longer than necessary. Retention periods vary depending on why we collected the data and any legal requirements we need to meet.

Typical Retention Periods

• General enquiries: Up to 2 years if no project relationship develops
• Client project data: Duration of the project plus 6 years (for accounting and legal purposes)
• Financial records: 6 years minimum as required by UK tax law
• Marketing communications: Until you unsubscribe or 3 years of inactivity
• Website analytics: Aggregated data kept for 26 months

After these periods, we securely delete or anonymize your data so it can no longer identify you personally.

International Data Transfers

We primarily store and process data within the United Kingdom. Some of our service providers operate internationally, which means your data might be transferred outside the UK.

When this happens, we ensure appropriate safeguards are in place — typically through standard contractual clauses approved by UK authorities or by working with providers in countries with adequate data protection laws.

Cookies and Tracking Technologies

Our website uses a minimal number of cookies — small text files stored on your device that help the site function properly and give us basic usage insights.

Essential Cookies

These are necessary for the website to work correctly. They remember your preferences during your visit and enable basic functionality. You can't fully use our site without these.

Analytics Cookies

We use analytics to understand which pages people find useful and where they encounter problems. This helps us improve the site experience. These cookies don't identify you personally.

You can control cookies through your browser settings. Keep in mind that blocking some cookies might affect how our website functions.

Children's Privacy

Our services are aimed at businesses and professionals. We don't knowingly collect information from anyone under 16 years old. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top tells you when we last revised it.

If we make significant changes that affect how we handle your data, we'll notify you by email or through a prominent notice on our website before the changes take effect.

Complaints and Concerns

If you're not satisfied with how we've handled your personal information, please contact us first so we can try to resolve the issue directly. We take complaints seriously and will investigate thoroughly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact them at ico.org.uk or call their helpline on 0303 123 1113.